AiVRIC
Security Intelligence Platform
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AiVRIC Platform Support
How can we help?
Browse the Platform Guide, open a support ticket, or reach the AiVRIC team directly. We're here every step of your security and compliance journey.
Search across onboarding, connectors, compliance policies, and more in the Platform Guide →
Platform status:
All systems operational
API:
Operational
CloudSignals+RiskOps:
Operational
Support hours:
Mon–Fri, 8am–6pm ET
Platform Guide
Browse documentation for onboarding, connectors, compliance policies, and governance.
Browse docs →
Submit a Ticket
Open a support request for technical issues, onboarding help, or integration questions.
Open ticket →
Email Support
Reach us at [email protected] — initial response within one business day for standard plans.
Send email →
Book a Session
Schedule a live working session with an AiVRIC engineer for hands-on setup or advisory help.
Book now →
Popular topics
Getting Started
Connectors
CloudSignals+RiskOps
AI Governance
Security & Compliance
Incidents & Escalations
Support plans
Starter
Standard Support
Included with all AiVRIC plans. Community docs and email ticketing.
- Platform Guide access (24/7)
- Email: [email protected]
- Response target: 1 business day
- FAQ & self-service resources
- Dedicated CSM
- Phone support
Professional
Priority Support
Enhanced SLAs, phone access, and guided working sessions for Professional and AiVRIC+ customers.
- Everything in Standard
- Phone: +1-954-342-6637
- Response target: 4 business hours
- Live working sessions (Calendly)
- Prioritized ticket queue
- Dedicated CSM
Enterprise
Managed & Enterprise
White-glove support for Enterprise and Managed GRC customers — dedicated CSM, agreed SLAs, and 24/7 critical coverage.
- Everything in Priority
- Dedicated Customer Success Manager
- Critical SLA: 1-hour response
- 24/7 coverage for P0 incidents
- GRC advisory sessions
- Custom onboarding & training
Contact & submit a request
Reach the
AiVRIC team
Use the form to open a support request, or reach us directly via email, phone, or a live session booking. For security incidents, contact [email protected] immediately.
Email
[email protected]
Phone
+1-954-342-6637 — Mon–Fri, 8am–6pm ET
Live session
Book a guided working session with an engineer
Sales
[email protected] — pricing, enterprise plans, POC
Critical incident? Mark your ticket as Urgent and email
[email protected] simultaneously for fastest triage.
Submit a support request
We typically respond within one business day for standard plans.
Helpful resources
Platform Guide
Complete documentation for AiVRIC — onboarding, connectors, and policies.
Browse →
FAQ
Answers to the most common setup, security, and billing questions.
Read FAQs →
Trust Center
SOC 2 readiness, pen-test summaries, data handling, and compliance posture.
View Trust Center →
Book a Session
30-minute working session with an AiVRIC engineer — setup, advisory, or deep-dive.
Book now →