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A I V r i c

AiVRIC Support

How We Help

Support for Your AiVRIC Platform Journey

The AiVRIC support team is here to keep your cloud-security and compliance program running smoothly. Whether you are onboarding your first environment, integrating with existing tools, or preparing for an audit, we provide responsive assistance backed by security and GRC expertise.

Use the options on this page to search for answers, open a ticket, or contact our team directly.

Support Channels

  • Knowledge Base & FAQ: Always available self-service guidance on configuration, integrations, and common questions.
  • Email Support: Reach the team at [email protected] for general and technical questions.
  • Premium & Managed GRC Support: Customers on AiVRIC+ Managed GRC plans receive enhanced SLAs, guided working sessions, and advisory support.

Hours & Response Targets

  • Standard support: Monday–Friday, 8:00 am–6:00 pm ET (excluding major holidays).
  • Initial response for standard tickets: within one business day.
  • Premium and managed customers: prioritized queue and agreed response SLAs.
Get Help

Search Help Center or Submit a Request

For now, search is informational only. A dedicated AiVRIC Help Center can be linked here when available.

By submitting this form you consent to AiVRIC using the information you provide to respond to your request, in accordance with our Privacy Policy.

For critical production or security incidents, please mark the ticket as Urgent and follow up with an email to [email protected] for fastest handling.

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