FAQ & Support
Frequently asked questions about setup, security, billing, and platform operations. Can't find what you need? Contact support.
Setup & onboarding
How long does initial setup take?
Most teams complete workspace setup and connect their first cloud account in under 30 minutes using our guided onboarding flow. Full multi-cloud coverage typically takes 1–2 hours.
Do I need to install an agent?
No agents are required for cloud accounts (AWS, Azure, GCP, Alibaba Cloud). AiVRIC uses read-only API credentials. For Kubernetes, you apply a small read-only RBAC manifest — no sidecar required.
What permissions does AiVRIC require?
Read-only permissions across all cloud and SaaS integrations. AiVRIC never writes to your cloud environment during scans. Remediation actions are gated by explicit approvals. See the Connectors page for per-provider permission scopes.
Security & compliance
Where is my data stored?
100% in your environment. AiVRIC deploys into your Kubernetes cluster. Findings, scan results, and audit logs stay in your PostgreSQL instance. Nothing is transmitted to AiVRIC's infrastructure.
What is AiVRIC's security posture?
AiVRIC's security program is designed and operated in alignment with ISO 27001. Visit the Trust Center for current security documentation, penetration test summaries, and data handling details.
What compliance frameworks are supported?
CloudSignals+RiskOps includes pre-built control mappings for SOC 2, ISO 27001, PCI DSS, HIPAA, NIST CSF, CIS Benchmarks, CMMC, and GDPR. Custom frameworks can be authored in YAML.
Billing & plans
What plans are available?
AiVRIC is available in Starter, Professional, and Enterprise tiers. See Pricing or contact [email protected] for enterprise pricing.
Can I trial AiVRIC before buying?
Yes. Book a guided walkthrough to see the platform against a real cloud environment, or request a proof-of-concept deployment for your team.
Contact support
Contact & hours
- Email: [email protected]
- Phone: +1-954-342-6637 (Mon–Fri, 8:00 am – 6:00 pm ET)
- Standard response target: within one business day
- Urgent (security/compliance risk): same-day triage
- FAQs · Schedule a working session
Submit a support request
Additional resources
